Privacy Policy

Last updated: 2 December 2025

This Privacy Policy explains how AussieBio Labs (“we”, “us”, “our”) collects, uses, stores and discloses your personal information when you visit our websites or purchase our products.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

AussieBio Labs is a research-use-only laboratory and online store operated by:

Business name: AussieBio Labs
Registered office: QLD
Website(s): aussiebiolabs.com.au and aussiebio.com.au
Contact email: info@aussiebiolabs.com.au

2. What information we collect

We may collect the following types of personal information:

• Identity details – name, organisation name, username or account ID.
• Contact details – email address, phone number, billing and shipping address.
• Order and transaction details – products purchased, order history, payment method used (e.g. card type, last four digits), transaction amount and date. We do not store your full card number.
• Account details – login credentials (stored in encrypted form), preferences, saved addresses.
• Communications – emails, messages or other communications you send to us, including support requests or product enquiries.
• Marketing preferences – your subscription status to our newsletters or promotional emails.
• Technical and usage data – IP address, device type, browser type, pages viewed, referring website, time spent on pages and other analytics data collected via cookies or similar technologies.

In limited cases, we may collect information you choose to provide about your professional or research role (for example, your company, research field or position) to help us verify that you are an appropriate research customer.

3. How we collect personal information

We may collect personal information directly from you when you:

• visit or browse our websites;
• create an account or log in to your account;
• place an order through our online store;
• contact us by email, contact form, phone or live chat;
• subscribe to our newsletter or marketing communications;
• participate in surveys, promotions or competitions; or
• provide feedback, reviews or testimonials.

We may also collect certain technical and usage data automatically through cookies and similar technologies when you use our websites.

4. Why we collect and use your information

We collect, hold and use your personal information for purposes including:

• To process and fulfil orders – to confirm your purchase, process payment, arrange delivery and provide invoices or receipts.
• To manage your account – to create and maintain your customer account, manage login access and save your preferences.
• To communicate with you – to respond to enquiries, provide customer support, send order updates and administrative information.
• To operate our research-only store – including verifying that orders are placed by appropriate research or professional customers, and preventing misuse of our products.
• To improve our products and website – by analysing how visitors use the site, identifying issues and improving user experience.
• For marketing and promotions – to send you marketing communications where you have opted in or where permitted by law (you can opt out at any time).
• To comply with legal and regulatory obligations – including record-keeping, tax, audit and consumer law requirements, and responding to lawful requests from authorities.
• To prevent fraud and misuse – monitoring for suspicious activity and protecting our business, customers and partners.

5. Online store, payments & third-party services

Our store is powered by platforms such as WordPress/WooCommerce and may integrate with third-party payment processors including (but not limited to) Square and/or Bankful, plus associated acquiring banks or payment partners.

When you make a payment:

• Your payment details are processed directly by the payment provider(s) and are subject to their own privacy policies.
• We receive limited information necessary to confirm and reconcile the transaction (for example, transaction ID, amount, time, card brand and last four digits).
• We do not store full credit or debit card numbers on our servers.

We may also use third-party providers for:

• website hosting and infrastructure;
• email delivery and marketing campaigns;
• analytics and conversion tracking;
• security, anti-fraud and spam protection; and
• shipping, logistics and fulfilment services.

These providers will have access to personal information only to the extent reasonably necessary to perform their services and are generally required to handle your data securely and in accordance with privacy law.

6. Cookies and analytics

Our websites may use cookies, pixels and similar technologies to:

• remember your preferences and login sessions;
• keep items in your cart while you browse;
• measure site performance and visitor traffic; and
• support marketing campaigns and re-targeting (where applicable).

You can usually choose to accept or decline cookies via your browser settings. If you disable cookies, some features of the website or online store may not function properly.

7. Disclosure of your personal information

We may disclose your personal information to:

• our related entities, directors, officers and staff who need the information to perform their duties;
• third-party service providers such as payment processors, website hosts, IT support, analytics providers, email and marketing tools, and shipping partners;
• professional advisers including accountants, auditors, insurers and lawyers;
• regulators, government authorities, law enforcement or courts where required or authorised by law; and
• any other party where you have given your consent to the disclosure.

Some of our service providers may be located outside Australia, or may store data on servers located overseas. Where reasonably practicable, we aim to ensure that such providers handle your personal information in a way that is consistent with the Australian Privacy Principles.

8. Data security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps may include:

• using secure server environments and encryption where appropriate;
• restricting access to personal information to staff and contractors on a need-to-know basis;
• maintaining up-to-date security measures for our websites and systems; and
• implementing internal policies and training around privacy and data handling.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

9. Data retention

We retain personal information for as long as it is reasonably necessary for the purposes described in this policy, including:

• fulfilling your orders and providing customer support;
• maintaining business and transaction records for legal, tax and audit purposes; and
• resolving disputes and enforcing our agreements.

When personal information is no longer required, we will take reasonable steps to de-identify or securely destroy it, unless we are required by law to retain it for a longer period.

10. Direct marketing

We may send you marketing communications (such as emails about new products, promotions or updates) where:

• you have opted in or requested to receive them; or
• you have made a purchase from us and the law otherwise permits us to contact you.

You can opt out of marketing communications at any time by:

• clicking the “unsubscribe” link in our emails; or
• contacting us at info@aussiebiolabs.com.au

Even if you opt out of marketing, we may still send you non-marketing communications such as order confirmations, important account notices or information required by law.

11. Access and correction

You may request access to the personal information we hold about you, and you may ask us to correct any information that is inaccurate, incomplete or out-of-date.

To make a request, please contact us at info@aussiebiolabs.com.au. We may need to verify your identity before providing access or making corrections. In some cases, we may refuse access where permitted or required by law, and we will inform you of the reasons if we do so.

12. Third-party websites

Our websites may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We recommend you review their privacy policies before providing personal information.

13. Children

Our products and websites are intended for adult research or professional customers. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it where appropriate.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other reasons. The updated policy will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

15. Contact us & privacy complaints

If you have any questions about this Privacy Policy, or if you wish to make a request or complaint about how we handle your personal information, please contact us at:

Email:info@aussiebiolabs.com.au

We will respond to your enquiry or complaint within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

This Privacy Policy is provided as a general template and does not constitute legal advice. You should consider obtaining independent legal advice to ensure this policy meets your specific obligations and business needs.